Contact¶
For existing customers¶
Your primary contact is the NTWIST customer success lead assigned to your deployment. They are the right starting point for support, change requests, configuration questions, and any production concern.
If you do not have a customer success lead identified, contact NTWIST through the channels below and we will route you.
General channels¶
| Purpose | Channel |
|---|---|
| New business inquiries | ntwist.com |
| Existing customer support | Through your assigned customer success lead |
| Security and vulnerability reports | Through your customer success lead, or use the security route below |
| Documentation feedback | Through your customer success lead, or open an issue against the internal docs repository |
| Press and media | Through ntwist.com |
Security route¶
If you believe you have identified a security issue with an NTWIST product or service, please reach out through your customer success lead. If you do not have one, reach NTWIST through ntwist.com and request the security team.
NTWIST acknowledges security reports within one business day and provides a triage update within five business days.
Office locations¶
- Edmonton, Canada (headquarters)
- Hyderabad, India (engineering)
- Customer-facing presence in North America, South America, and Asia-Pacific
For specific office addresses or visitor coordination, contact your customer success lead.
Hours¶
NTWIST customer success engagement operates during business hours in the time zones of our customers. Production-impacting incidents are covered through the on-call channel defined for your deployment. See Service Levels for details.